Live Expert Video Support

WELCOME TO

Virtually connect with our skilled technicians to assemble your product or resolve any issue immediately

No Waiting Time Certified Technicians Free For 91Wiz Members

How it Works

Select a time slot for interactive video support to resolve your product assembly or issue with our expert technicians

Select 91Wiz on Checkout

Get easy access to expert help

Add Details on Your Product

Share the invoice and further details

Book a slot which suits you

Get support at your convenient time

Voice Of Our Customers

Over 1,000 satisfied 91-Wiz customers across the country

Awesome

The build quality is strong and stable, so even at higher speeds it doesn’t shake. The motor runs smoothly and quietly, which makes indoor workouts very comfortable.

Vigor Single Function Treadmill

Great product

An awesome product for the price range, compared to other home use treadmills available in the market. I could get a 150 kg max support treadmill for a very effective price..

Velox Single Function Treadmill

Must buy!

Good product for home use and at affordable rate. Also customer service is awesome and my treadmill was serviced on the day i have requested. Overall quick response from Durafit's end.

Ace Pro Single Function Treadmill

WHY CHOOSE

Satisfaction Guaranteed

Trained Technicians get the job done right the first time

Convenience Tops

Service as per your convenience saving you time, fuel and headache

Superior Support

Dedicated support system to solve your questions and any issues

Ownership Delight

Your delight is our reward as we build a lifelong relationship together based on trust, quality and service

Got Questions?

Frequently Asked Questions

Everything you need to know about 91Wiz live video support

What is 91Wiz?

91Wiz is our live video support service where a certified technician guides you in real time to assemble your product or resolve any issue, right from your home.

How do I book a 91Wiz session?

Select 91Wiz at checkout or click "Schedule Interactive Live Video Session" on this page, add your order details and invoice, then pick a time slot that suits you.

Is 91Wiz free?

Issue resolution sessions are completely free. Product assembly sessions are a paid service, and the charge is added when you select 91Wiz at checkout.

What do I need for the video session?

A smartphone or laptop with a stable internet connection, your product with all its parts, and basic tools like a screwdriver. Keep your invoice handy for quick verification.

How long does a session take?

Most assembly sessions are completed within 30 to 45 minutes, depending on the product. Troubleshooting sessions are usually shorter.

Can I reschedule or cancel my slot?

Yes, you can reschedule your slot to a time that is more convenient for you. Please do it in advance so that we can allot your slot to the technician.

What if my issue is not resolved in the session?

Our technician will guide you on the next steps, and our support team will follow up until your issue is resolved. Your satisfaction is our priority.

Still have questions? with our experts.